Effective Date: January 1, 2025
Last Updated: January 1, 2025

Welcome to BaaWA Accessories! These Terms and Conditions (“Terms”) govern your use of our website (baawa.ng), our physical showroom, WhatsApp services, and all related services provided by BaaWA Accessories. By accessing our website, visiting our store, or using our services, you agree to be bound by these Terms.

About BaaWA Accessories

Business Name: BaaWA Accessories
Nigerian Business Registration: RC3756205
Physical Address: First floor, Anumorigba house, beside Osile’s palace, Sapon, Abeokuta, Ogun state
Website: https://baawa.ng
WhatsApp: +234-806-260-5012
Email: support@baawa.ng

BaaWA Accessories is a Nigerian-registered business specializing in luxury fashion accessories, serving customers across all 36 states and the Federal Capital Territory. We operate under Nigerian law and are committed to fair business practices in accordance with the Federal Competition and Consumer Protection Act (FCCPA) 2018.

Acceptance of Terms

By using our services, you confirm that:

You are at least 18 years old or have parental/guardian consent
You have the legal capacity to enter into binding agreements
You agree to comply with all applicable Nigerian laws and regulations
You understand and accept our business practices and policies
You consent to electronic communications via WhatsApp, email, and SMS

Products and Services

Product Categories

BaaWA Accessories offers:

Luxury-Inspired Timepieces: High-quality watches inspired by premium brands
Fashion Sunglasses: Designer-style eyewear for Nigerian climate and fashion
Fashion Jewelry: Rings, chains, bracelets, and accessories
Professional Accessories: Business-appropriate fashion items
Gift Sets: Curated collections for special occasions

Product Quality and Authenticity

Important Disclosure: Unless specifically stated otherwise, our products are luxury-inspired, high-quality replicas designed to provide excellent value and style. We are transparent about this and ensure all products meet our strict quality standards. We do not claim our products are authentic branded items unless explicitly stated and verified.

All products undergo quality inspection before shipping
Materials and craftsmanship are carefully selected for durability
Products are designed for Nigerian climate and lifestyle needs
We stand behind the quality of every item we sell

Pricing and Availability

All prices are displayed in Nigerian Naira (₦)
Prices may change without notice, but confirmed orders honor original prices
Product availability is subject to stock levels
We reserve the right to limit quantities per customer
Special offers and promotions have specific terms and conditions

Ordering Process

Website Orders

Browse and Select: Choose products on our website
Add to Cart: Review your selections
Submit Order: Complete the order form with your details
WhatsApp Confirmation: Our team contacts you within 10 minutes
Order Verification: We confirm details, answer questions, show additional photos
Payment Instructions: Receive secure bank transfer details
Payment Completion: Transfer funds and send confirmation
Shipping: Order processed and shipped upon payment confirmation

WhatsApp Orders

You can also order directly via WhatsApp (+234-806-260-5012):

Send product inquiries or photos of items you want
Receive personalized recommendations and pricing
Confirm order details through conversation
Complete payment via bank transfer
Receive order tracking and updates

Physical Store Orders

Visit our Abeokuta showroom for in-person shopping:

See and try products before purchasing
Receive expert styling advice
Make immediate purchases with various payment methods
Schedule private styling consultations

Payment Terms

Accepted Payment Methods

Bank Transfer (Preferred): Direct transfer to our corporate account
Mobile Money: MTN, Airtel, 9Mobile wallet transfers
Debit/Credit Cards: Via secure payment gateways (Paystack, Flutterwave)
Cash (Physical Store Only): Available at our Abeokuta location

Payment Security

All online payments use bank-level encryption
We never store your card or account details
Bank transfers must be made to “BAAWA ACCESSORIES LTD” only
Never send money to personal accounts claiming to represent BaaWA
Payment confirmation required before order processing

Payment Timeline

Orders are held for 24 hours pending payment confirmation
Payment must be completed within 48 hours of order confirmation
Unpaid orders may be cancelled and inventory released
Special arrangements can be made for large orders

Shipping and Delivery

Delivery Coverage

Nationwide Service: We deliver to all 36 Nigerian states and FCT
Express Delivery: Lagos and Abuja (24-48 hours)
Standard Delivery: Other locations (3-5 business days)
International Shipping: Available on request for African countries

Delivery Costs

Lagos: ₦1,500 – ₦2,500
Abuja: ₦2,000 – ₦3,000
Other States: ₦2,500 – ₦4,000
Free delivery on orders above ₦50,000 (within Nigeria)
Express delivery surcharges apply for same-day service

Delivery Process

Orders ship within 24 hours of payment confirmation
Tracking information provided via WhatsApp and email
Delivery coordination through WhatsApp for timing
GPS tracking available for express deliveries
Signature required for orders above ₦25,000

Returns, Exchanges, and Refunds

Please refer to our comprehensive Return & Refund Policy for detailed information. Key points:

7-day return window for quality issues
WhatsApp-first return process
Full refund for defective or incorrect items
Exchange options available for size/color preferences
Return shipping arrangements provided

Website Use and Intellectual Property

Permitted Use

You may use our website for:

Browsing and purchasing our products
Accessing customer service and support
Reading educational content and style guides
Sharing product links with friends and family

Prohibited Use

You may not:

Copy, reproduce, or redistribute our content without permission
Use our website for illegal or unauthorized purposes
Attempt to gain unauthorized access to our systems
Post false or misleading information
Use automated systems to scrape our content or prices
Impersonate BaaWA Accessories or our employees

Intellectual Property Rights

BaaWA Accessories trademark and logo are our property
Website content, images, and design are protected by copyright
Product descriptions and photography are our intellectual property
We respect others’ intellectual property and expect the same

User Accounts and Data

Account Creation

Account creation is optional but recommended for faster checkout
You must provide accurate and current information
You are responsible for maintaining account security
One account per person or business entity

Data Protection

Your personal information is handled according to our Privacy Policy, which complies with the Nigerian Data Protection Act (NDPA) 2023. We are committed to protecting your privacy and using your data only as described in our Privacy Policy.

Customer Communications

WhatsApp Communications

WhatsApp is our primary customer service channel
Business hours: 8 AM – 8 PM (Monday – Saturday)
Response time: Within 30 minutes during business hours
Order updates and tracking via WhatsApp
Opt-out available for marketing messages

Email and SMS

Order confirmations and shipping notifications via email
SMS notifications for delivery updates
Marketing emails (with opt-out option)
Important account and policy updates

Warranties and Disclaimers

Product Warranties

Quality Guarantee: All products are guaranteed against manufacturing defects
Timepieces: 6-month warranty on movement and basic functions
Jewelry: 3-month warranty against tarnishing and breakage
Sunglasses: 3-month warranty against lens and frame defects
Exclusions: Normal wear, misuse, accidents, and unauthorized repairs void warranties

Service Disclaimers

We strive for 100% accuracy but cannot guarantee zero errors
Delivery times are estimates and may vary due to circumstances beyond our control
Product colors may vary slightly due to screen display differences
We are not responsible for delays caused by incorrect addresses or unavailable recipients

Limitation of Liability

To the maximum extent permitted by Nigerian law:

Our liability is limited to the purchase price of the specific product
We are not liable for indirect, consequential, or special damages
We are not responsible for loss of income, profits, or business opportunities
Nothing in these terms limits our liability for death, personal injury, or fraud
Nigerian consumer protection laws override any limitations that would be unfair to consumers

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

Natural disasters, floods, or extreme weather
Government actions, strikes, or civil unrest
Internet outages or technical failures
Supplier delays or transportation disruptions
Public health emergencies or pandemics

Dispute Resolution

Internal Resolution

Direct Contact: WhatsApp us at +234-806-260-5012
Management Review: Escalation to senior management if needed
Written Resolution: Formal resolution within 14 business days

External Resolution

If we cannot resolve your complaint internally:

FCCPC Complaint: File with Federal Competition and Consumer Protection Commission
FCCPC Website: fccpc.gov.ng
FCCPC Email: enquiries@fccpc.gov.ng
FCCPC Phone: +234-805-600-2020

Legal Proceedings

These Terms are governed by Nigerian law
Any legal disputes will be resolved in Nigerian courts
Ogun State High Court has jurisdiction for local matters
Federal High Court jurisdiction for interstate or federal matters

Privacy and Data Protection

We are committed to protecting your privacy in accordance with:

Nigerian Data Protection Act (NDPA) 2023
Federal Competition and Consumer Protection Act (FCCPA) 2018
International best practices for data security

For detailed information about how we collect, use, and protect your personal information, please review our Privacy Policy.

Changes to Terms and Conditions

We may update these Terms to reflect business changes or legal requirements
Significant changes will be communicated via WhatsApp, email, and website notice
Continued use of our services after changes constitutes acceptance
You may request clarification of any changes via WhatsApp
Previous version available upon request for comparison

Severability

If any part of these Terms is found to be unenforceable by a Nigerian court, the remaining provisions will continue in full force and effect. We will work to replace any unenforceable provision with a similar enforceable provision that achieves the same intent.

Entire Agreement

These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and BaaWA Accessories. They supersede all previous agreements, understandings, or communications regarding your use of our services.

Contact Information

For questions about these Terms and Conditions, please contact us:

Customer Service:
💬 WhatsApp: +234-806-260-5012 (Preferred)
📧 Email: support@baawa.ng
📞 Phone: +234-806-260-5012
🏢 Physical Address: First floor, Anumorigba house, beside Osile’s palace, Sapon, Abeokuta, Ogun state

Business Hours:
WhatsApp & Phone: 8 AM – 8 PM (Monday – Saturday)
Physical Store: 9 AM – 7 PM (Monday – Saturday)
Email: 24/7 (Response within 24 hours)

Legal Inquiries:
For legal matters or formal complaints: legal@baawa.ng

Consumer Rights Summary

As a Nigerian consumer, you have rights under the FCCPA 2018, including:

Right to Fair Treatment: Honest dealing and transparent business practices
Right to Quality: Products that meet reasonable quality expectations
Right to Information: Clear, accurate product and pricing information
Right to Choose: No coercion or unfair pressure to purchase
Right to Safety: Products that are safe for intended use
Right to Redress: Effective complaint handling and resolution

Acknowledgment

By using our website, services, or making a purchase, you acknowledge that:

You have read and understood these Terms and Conditions
You agree to be bound by these Terms
You understand your rights and responsibilities as a customer
You consent to our business practices as described
You understand that these Terms are legally binding

These Terms and Conditions reflect our commitment to fair, transparent business practices that honor both Nigerian business culture and international standards. We appreciate your trust in BaaWA Accessories and look forward to serving your fashion needs.

Document Version: 1.0
Last Review Date: January 1, 2025
Next Scheduled Review: July 1, 2025