Effective Date: January 1, 2025
Last Updated: January 1, 2025
Welcome to BaaWA Accessories! These Terms and Conditions (“Terms”) govern your use of our website (baawa.ng), our physical showroom, WhatsApp services, and all related services provided by BaaWA Accessories. By accessing our website, visiting our store, or using our services, you agree to be bound by these Terms.
About BaaWA Accessories
Business Name: BaaWA Accessories
Nigerian Business Registration: RC3756205
Physical Address: First floor, Anumorigba house, beside Osile’s palace, Sapon, Abeokuta, Ogun state
Website: https://baawa.ng
WhatsApp: +234-806-260-5012
Email: [email protected]
BaaWA Accessories is a Nigerian-registered business specializing in luxury fashion accessories, serving customers across all 36 states and the Federal Capital Territory. We operate under Nigerian law and are committed to fair business practices in accordance with the Federal Competition and Consumer Protection Act (FCCPA) 2018.
Acceptance of Terms
By using our services, you confirm that:
- You are at least 18 years old or have parental/guardian consent
- You have the legal capacity to enter into binding agreements
- You agree to comply with all applicable Nigerian laws and regulations
- You understand and accept our business practices and policies
- You consent to electronic communications via WhatsApp, email, and SMS
Products and Services
Product Categories
BaaWA Accessories offers:
- Luxury-Inspired Timepieces: High-quality watches inspired by premium brands
- Fashion Sunglasses: Designer-style eyewear for Nigerian climate and fashion
- Fashion Jewelry: Rings, chains, bracelets, and accessories
- Professional Accessories: Business-appropriate fashion items
- Gift Sets: Curated collections for special occasions
Product Quality and Authenticity
Important Disclosure: Unless specifically stated otherwise, our products are luxury-inspired, high-quality replicas designed to provide excellent value and style. We are transparent about this and ensure all products meet our strict quality standards. We do not claim our products are authentic branded items unless explicitly stated and verified.
- All products undergo quality inspection before shipping
- Materials and craftsmanship are carefully selected for durability
- Products are designed for Nigerian climate and lifestyle needs
- We stand behind the quality of every item we sell
Pricing and Availability
- All prices are displayed in Nigerian Naira (₦)
- Prices may change without notice, but confirmed orders honor original prices
- Product availability is subject to stock levels
- We reserve the right to limit quantities per customer
- Special offers and promotions have specific terms and conditions
Ordering Process
Website Orders
- Browse and Select: Choose products on our website
- Add to Cart: Review your selections
- Submit Order: Complete the order form with your details
- WhatsApp Confirmation: Our team contacts you within 10 minutes
- Order Verification: We confirm details, answer questions, show additional photos
- Payment Instructions: Receive secure bank transfer details
- Payment Completion: Transfer funds and send confirmation
- Shipping: Order processed and shipped upon payment confirmation
WhatsApp Orders
You can also order directly via WhatsApp (+234-806-260-5012):
- Send product inquiries or photos of items you want
- Receive personalized recommendations and pricing
- Confirm order details through conversation
- Complete payment via bank transfer
- Receive order tracking and updates
Physical Store Orders
Visit our Abeokuta showroom for in-person shopping:
- See and try products before purchasing
- Receive expert styling advice
- Make immediate purchases with various payment methods
- Schedule private styling consultations
Payment Terms
Accepted Payment Methods
- Bank Transfer (Preferred): Direct transfer to our corporate account
- Mobile Money: MTN, Airtel, 9Mobile wallet transfers
- Debit/Credit Cards: Via secure payment gateways (Paystack, Flutterwave)
- Cash (Physical Store Only): Available at our Abeokuta location
Payment Security
- All online payments use bank-level encryption
- We never store your card or account details
- Bank transfers must be made to “BAAWA ACCESSORIES LTD” only
- Never send money to personal accounts claiming to represent BaaWA
- Payment confirmation required before order processing
Payment Timeline
- Orders are held for 24 hours pending payment confirmation
- Payment must be completed within 48 hours of order confirmation
- Unpaid orders may be cancelled and inventory released
- Special arrangements can be made for large orders
Shipping and Delivery
Delivery Coverage
- Nationwide Service: We deliver to all 36 Nigerian states and FCT
- Express Delivery: Lagos and Abuja (24-48 hours)
- Standard Delivery: Other locations (3-5 business days)
- International Shipping: Available on request for African countries
Delivery Costs
- Lagos: ₦1,500 – ₦2,500
- Abuja: ₦2,000 – ₦3,000
- Other States: ₦2,500 – ₦4,000
- Free delivery on orders above ₦50,000 (within Nigeria)
- Express delivery surcharges apply for same-day service
Delivery Process
- Orders ship within 24 hours of payment confirmation
- Tracking information provided via WhatsApp and email
- Delivery coordination through WhatsApp for timing
- GPS tracking available for express deliveries
- Signature required for orders above ₦25,000
Returns, Exchanges, and Refunds
Please refer to our comprehensive Return & Refund Policy for detailed information. Key points:
- 7-day return window for quality issues
- WhatsApp-first return process
- Full refund for defective or incorrect items
- Exchange options available for size/color preferences
- Return shipping arrangements provided
Website Use and Intellectual Property
Permitted Use
You may use our website for:
- Browsing and purchasing our products
- Accessing customer service and support
- Reading educational content and style guides
- Sharing product links with friends and family
Prohibited Use
You may not:
- Copy, reproduce, or redistribute our content without permission
- Use our website for illegal or unauthorized purposes
- Attempt to gain unauthorized access to our systems
- Post false or misleading information
- Use automated systems to scrape our content or prices
- Impersonate BaaWA Accessories or our employees
Intellectual Property Rights
- BaaWA Accessories trademark and logo are our property
- Website content, images, and design are protected by copyright
- Product descriptions and photography are our intellectual property
- We respect others’ intellectual property and expect the same
User Accounts and Data
Account Creation
- Account creation is optional but recommended for faster checkout
- You must provide accurate and current information
- You are responsible for maintaining account security
- One account per person or business entity
Data Protection
Your personal information is handled according to our Privacy Policy, which complies with the Nigerian Data Protection Act (NDPA) 2023. We are committed to protecting your privacy and using your data only as described in our Privacy Policy.
Customer Communications
WhatsApp Communications
- WhatsApp is our primary customer service channel
- Business hours: 8 AM – 8 PM (Monday – Saturday)
- Response time: Within 30 minutes during business hours
- Order updates and tracking via WhatsApp
- Opt-out available for marketing messages
Email and SMS
- Order confirmations and shipping notifications via email
- SMS notifications for delivery updates
- Marketing emails (with opt-out option)
- Important account and policy updates
Warranties and Disclaimers
Product Warranties
- Quality Guarantee: All products are guaranteed against manufacturing defects
- Timepieces: 6-month warranty on movement and basic functions
- Jewelry: 3-month warranty against tarnishing and breakage
- Sunglasses: 3-month warranty against lens and frame defects
- Exclusions: Normal wear, misuse, accidents, and unauthorized repairs void warranties
Service Disclaimers
- We strive for 100% accuracy but cannot guarantee zero errors
- Delivery times are estimates and may vary due to circumstances beyond our control
- Product colors may vary slightly due to screen display differences
- We are not responsible for delays caused by incorrect addresses or unavailable recipients
Limitation of Liability
To the maximum extent permitted by Nigerian law:
- Our liability is limited to the purchase price of the specific product
- We are not liable for indirect, consequential, or special damages
- We are not responsible for loss of income, profits, or business opportunities
- Nothing in these terms limits our liability for death, personal injury, or fraud
- Nigerian consumer protection laws override any limitations that would be unfair to consumers
Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including:
- Natural disasters, floods, or extreme weather
- Government actions, strikes, or civil unrest
- Internet outages or technical failures
- Supplier delays or transportation disruptions
- Public health emergencies or pandemics
Dispute Resolution
Internal Resolution
- Direct Contact: WhatsApp us at +234-806-260-5012
- Management Review: Escalation to senior management if needed
- Written Resolution: Formal resolution within 14 business days
External Resolution
If we cannot resolve your complaint internally:
- FCCPC Complaint: File with Federal Competition and Consumer Protection Commission
- FCCPC Website: fccpc.gov.ng
- FCCPC Email: [email protected]
- FCCPC Phone: +234-805-600-2020
Legal Proceedings
- These Terms are governed by Nigerian law
- Any legal disputes will be resolved in Nigerian courts
- Ogun State High Court has jurisdiction for local matters
- Federal High Court jurisdiction for interstate or federal matters
Privacy and Data Protection
We are committed to protecting your privacy in accordance with:
- Nigerian Data Protection Act (NDPA) 2023
- Federal Competition and Consumer Protection Act (FCCPA) 2018
- International best practices for data security
For detailed information about how we collect, use, and protect your personal information, please review our Privacy Policy.
Changes to Terms and Conditions
- We may update these Terms to reflect business changes or legal requirements
- Significant changes will be communicated via WhatsApp, email, and website notice
- Continued use of our services after changes constitutes acceptance
- You may request clarification of any changes via WhatsApp
- Previous version available upon request for comparison
Severability
If any part of these Terms is found to be unenforceable by a Nigerian court, the remaining provisions will continue in full force and effect. We will work to replace any unenforceable provision with a similar enforceable provision that achieves the same intent.
Entire Agreement
These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and BaaWA Accessories. They supersede all previous agreements, understandings, or communications regarding your use of our services.
Contact Information
For questions about these Terms and Conditions, please contact us:
Customer Service:
💬 WhatsApp: +234-806-260-5012 (Preferred)
📧 Email: [email protected]
📞 Phone: +234-806-260-5012
🏢 Physical Address: First floor, Anumorigba house, beside Osile’s palace, Sapon, Abeokuta, Ogun state
Business Hours:
WhatsApp & Phone: 8 AM – 8 PM (Monday – Saturday)
Physical Store: 9 AM – 7 PM (Monday – Saturday)
Email: 24/7 (Response within 24 hours)
Legal Inquiries:
For legal matters or formal complaints: [email protected]
Consumer Rights Summary
As a Nigerian consumer, you have rights under the FCCPA 2018, including:
- Right to Fair Treatment: Honest dealing and transparent business practices
- Right to Quality: Products that meet reasonable quality expectations
- Right to Information: Clear, accurate product and pricing information
- Right to Choose: No coercion or unfair pressure to purchase
- Right to Safety: Products that are safe for intended use
- Right to Redress: Effective complaint handling and resolution
Acknowledgment
By using our website, services, or making a purchase, you acknowledge that:
- You have read and understood these Terms and Conditions
- You agree to be bound by these Terms
- You understand your rights and responsibilities as a customer
- You consent to our business practices as described
- You understand that these Terms are legally binding
These Terms and Conditions reflect our commitment to fair, transparent business practices that honor both Nigerian business culture and international standards. We appreciate your trust in BaaWA Accessories and look forward to serving your fashion needs.
Document Version: 1.0
Last Review Date: January 1, 2025
Next Scheduled Review: July 1, 2025