Effective Date: January 1, 2025
Last Updated: January 1, 2025

BaaWA Accessories (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. As a proudly Nigerian-owned business operating from Abeokuta, Ogun State, we comply with the Nigerian Data Protection Act (NDPA) 2023 and international best practices for data protection.

Who We Are

Business Name: BaaWA Accessories
Physical Address: First floor, Anumorigba house, beside Osile’s palace, Sapon,
Abeokuta, Ogun state, Nigeria.
Website: https://baawa.ng
WhatsApp: +234-806-260-5012
Email: support@baawa.ng
Nigerian Business Registration: RC3756205

We are a registered Nigerian business specializing in luxury fashion accessories, serving customers across all 36 states and the Federal Capital Territory. Our physical showroom in Abeokuta provides customers with the confidence of shopping with a real, established Nigerian business.

Information We Collect

Personal Information You Provide

When you interact with BaaWA Accessories, we may collect the following information:

  • Contact Information: Name, phone number, email address, WhatsApp number
  • Delivery Information: Physical address, landmark descriptions (essential for Nigerian logistics)
  • Payment Information: Bank account details for refunds, transaction references
  • WhatsApp Communications: Messages, photos, voice notes sent via WhatsApp
  • Customer Preferences: Style preferences, size information, occasion-based needs
  • Feedback and Reviews: Product reviews, testimonials, customer service feedback

Information Collected Automatically

  • Website Usage Data: Pages visited, products viewed, time spent on site
  • Device Information: Browser type, device type, IP address, location data
  • Nigerian Location Data: State/region for delivery purposes and local marketing
  • Cookies and Tracking: Website performance, user preferences, shopping cart data

How We Use Your Information

Primary Business Purposes

  • Order Processing: Managing purchases from browsing to delivery
  • WhatsApp Customer Service: Providing personalized styling advice and support
  • Delivery Coordination: Working with logistics partners for Nigerian deliveries
  • Payment Processing: Securing bank transfer transactions and refunds
  • Customer Relationship Building: Maintaining the personal touch Nigerians expect

Marketing and Communication

  • Product Recommendations: Suggesting accessories based on your style preferences
  • Nigerian Cultural Events: Special offers for Christmas, Eid, Independence Day, etc.
  • WhatsApp Updates: Order status, new arrivals, exclusive offers
  • Email Marketing: Fashion tips, Nigerian style guides, promotional offers
  • SMS Notifications: Delivery updates and time-sensitive offers

WhatsApp Data Handling

As WhatsApp is our primary customer communication channel, we want to be transparent about how we handle WhatsApp interactions:

  • Message Storage: We may save important order-related messages for customer service purposes
  • Photo Sharing: Customer photos of products are stored securely and only used with permission
  • Voice Messages: Handled confidentially and deleted after resolving inquiries
  • Contact Information: WhatsApp numbers are stored securely for customer service and order updates
  • Group Features: We may invite customers to exclusive WhatsApp groups for VIP offers (opt-in only)

Payment and Financial Information

Understanding Nigerian payment preferences, we handle financial information as follows:

  • Bank Transfer Details: We securely store bank account information for refund purposes only
  • Transaction Records: All payment confirmations are stored for accounting and customer service
  • Mobile Money: Transaction IDs for MTN, Airtel, and 9Mobile payments are recorded
  • Card Information: We do NOT store credit/debit card details on our servers
  • Payment Security: All transactions use bank-level encryption and CBN-approved gateways

Data Sharing and Third-Party Services

Nigerian Service Providers

We work with trusted Nigerian partners who help us serve you better:

  • Logistics Partners: GIG Logistics, DHL Nigeria for secure deliveries
  • Payment Processors: Flutterwave, Paystack for secure payment processing
  • SMS Services: Nigerian SMS providers for delivery notifications
  • Customer Support Tools: Cloud-based systems for managing customer inquiries

Information We Never Share

  • Your personal information is never sold to third parties
  • WhatsApp conversations remain confidential
  • Payment details are never shared with unauthorized parties
  • Customer lists are not provided to competitors or marketers

Data Security Measures

We implement comprehensive security measures appropriate for Nigerian e-commerce:

  • SSL Encryption: 256-bit SSL certificates protect all website communications
  • Secure Servers: Cloud hosting with enterprise-level security in Nigerian data centers
  • Access Controls: Limited team access to customer information on need-to-know basis
  • Regular Updates: Security systems are updated regularly to prevent breaches
  • Nigerian Compliance: All security measures meet or exceed NDPA 2023 requirements

Your Rights Under Nigerian Law

Under the Nigerian Data Protection Act (NDPA) 2023, you have the following rights:

  • Right to Information: Know what personal data we collect and how it’s used
  • Right to Access: Request a copy of all personal information we hold about you
  • Right to Rectification: Correct any inaccurate or incomplete personal information
  • Right to Erasure: Request deletion of your personal information (with some exceptions)
  • Right to Restrict Processing: Limit how we use your personal information
  • Right to Data Portability: Receive your data in a portable format
  • Right to Object: Opt-out of marketing communications and data processing
  • Right to Complain: Lodge complaints with the Nigeria Data Protection Commission (NDPC)

Cookies and Website Tracking

Our website uses cookies to improve your shopping experience:

Essential Cookies

  • Shopping cart functionality
  • User preferences and language settings
  • Security and authentication
  • Website performance optimization

Marketing Cookies (With Your Consent)

  • Google Analytics for website improvement
  • Facebook and Instagram advertising pixels
  • WhatsApp Business integration tracking
  • Customer behavior analysis for better service

You can manage cookie preferences through your browser settings or contact us for assistance.

Data Retention Periods

  • Order Information: Kept for 7 years for tax and accounting purposes
  • Customer Communications: WhatsApp and email interactions kept for 2 years
  • Website Analytics: Anonymous usage data kept for 26 months
  • Marketing Data: Kept until you opt-out or request deletion
  • Legal Requirements: Some data may be retained longer to comply with Nigerian law

International Data Transfers

As a Nigerian business, we prioritize keeping your data within Nigeria. However, some services may involve international transfers:

  • Cloud hosting services with servers in Nigeria or ECOWAS region
  • International payment processing for global payment methods
  • Customer support tools with appropriate data protection safeguards
  • All international transfers comply with NDPA 2023 requirements

Children’s Privacy

BaaWA Accessories does not knowingly collect personal information from children under 18 years old. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or Nigerian legal requirements. When we make significant changes, we will:

  • Post the updated policy on our website
  • Send notifications via WhatsApp and email
  • Provide clear information about what has changed
  • Allow you to review and accept changes before continuing service

Contact Us About Privacy

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Privacy Inquiries:
📧 Email: support@baawa.ng
💬 WhatsApp: +234-806-260-5012
📞 Phone: +234-806-260-5012
🏢 Physical Address: First floor, Anumorigba house, beside Osile’s palace, Sapon,
Abeokuta, Ogun state, Nigeria.
⏰ Response Time: Within 48 hours for privacy-related inquiries

Complaints and Regulatory Contacts

If you believe we have mishandled your personal information, you can:

  • Contact us directly using the information above
  • File a complaint with the Nigeria Data Protection Commission (NDPC)
  • NDPC Website: ndpc.gov.ng
  • NDPC Email: info@ndpc.gov.ng
  • NDPC Phone: +234-9-461-9368

Consent and Agreement

By using our website, WhatsApp services, or purchasing from BaaWA Accessories, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this policy, please discontinue use of our services and contact us to discuss your concerns.

For Nigerian customers: This Privacy Policy is designed to comply with the Nigerian Data Protection Act (NDPA) 2023 and protect your rights as a Nigerian consumer. We are committed to maintaining the highest standards of data protection while providing the personalized, relationship-based service that Nigerian customers expect.

This Privacy Policy demonstrates our commitment to protecting your privacy while building the trusted relationships that are fundamental to Nigerian business culture. Thank you for choosing BaaWA Accessories as your fashion partner.

Last Review Date: January 1, 2025
Next Scheduled Review: January 1, 2026