Frequently Asked Question
How can you help?
We’re here to make your fashion journey effortless and confident. Our team provides personalized WhatsApp consultations, styling advice for Nigerian professionals, product authenticity verification, and complete support from browsing to delivery. Whether you need help choosing the perfect watch for Lagos business meetings or want styling tips for traditional celebrations, we’re your fashion partners.
What is a return policy?
Your satisfaction is our priority. We offer a 7-day return window for items that don’t match our quality standards or arrive damaged. Simply contact us via WhatsApp within 7 days with photos, and we’ll arrange return pickup in Lagos/Abuja or provide return shipping labels for other locations. Refunds are processed within 5-7 business days after we receive the returned item in original condition.
What payment methods do you accept?
We accept secure bank transfers to our corporate account (GTBank, Access Bank), mobile money transfers (MTN, Airtel, 9Mobile), and major debit/credit cards. Our preferred method is our WhatsApp-to-bank-transfer process: chat with us first, confirm your order, then transfer to our verified business account. This ensures you’re comfortable before paying and helps us prepare your order immediately.
Do you sell gift cards?
Yes! Our digital gift cards are perfect for birthdays, graduations, and special celebrations. Available in denominations from ₦10,000 to ₦100,000, they can be sent instantly via WhatsApp or email. Gift cards are valid for 12 months and can be used for any products in our collection. Contact us on WhatsApp to purchase and send gift cards to your loved ones.
Quality Assurance
Authentic Products, Guaranteed Every accessory undergoes quality verification. We stand behind every product with our satisfaction guarantee and responsive customer service.
Personal Service
Nigerian-Style Customer Care From WhatsApp consultations to in-store styling sessions, we provide the personal touch that makes shopping with BaaWA feel like shopping with family.
Cultural Understanding
Fashion for Nigerian Life We understand how accessories fit into Nigerian professional, social, and cultural settings. Our styling advice considers your lifestyle, climate, and cultural preferences.
More FAQs
Yes! We deliver to all 36 Nigerian states plus Abuja. Express delivery (24-48 hours) is available for Lagos and other South West states, while standard delivery (3-5 business days) covers all other locations. We work with trusted logistics partners like GIG Logistics and DHL to ensure safe delivery to your exact location.
Delivery fees range from ₦1,500 (within Lagos) to ₦4,500 (distant states). We coordinate delivery via WhatsApp to ensure you’re available to receive your package. For hard-to-find addresses, our delivery team will call and coordinate with you directly.
Every BaaWA accessory comes with our authenticity guarantee. While we offer luxury-inspired pieces (high-quality replicas), we’re transparent about this and ensure each item meets our strict quality standards. Our products feature:
- Premium materials (stainless steel, genuine leather, quality crystals)
- Reliable movements for watches (tested for 12+ months durability)
- UV protection for sunglasses
- Water resistance for appropriate items
- Quality packaging and presentation
Visit our Abeokuta showroom to examine products firsthand, or request additional photos via WhatsApp before ordering.
Our WhatsApp process is designed for Nigerian shopping preferences:
- Browse our website or ask for product recommendations
- Chat with us on WhatsApp: +234-806-260-5012
- Confirm product details, pricing, and delivery location
- Receive our bank account details for secure transfer
- Pay via bank transfer to our corporate account
- Confirmation – we confirm payment within 10 minutes
- Shipping – your order is packaged and shipped same/next day
- Tracking – receive WhatsApp updates until delivery
This process lets you ask questions, verify authenticity, negotiate if appropriate, and feel confident before paying—just like traditional Nigerian business relationships.